Hollick-Kenyon Dental | COVID-19
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Protecting Each Other: Pre-Screen Yourself Before Seeing Us

If you answer yes to any of the following questions, please call the office.

  1. Do you have a fever or feverish anytime in the last 10 days?
  2. Do you or have you had any of the following symptoms in the last 10 days: new or worsening cough, new or worsening shortness of breath, difficulty breathing, sore throat or painful swallowing, runny nose (not related to seasonal allergies)?
  3. Have you experienced a recent loss of smell or taste?
  4. Have you been in contact with anyone confirmed positive with COVID-19 or a person self-isolating because of a determined risk of having COVID-19? (Healthcare worker’s wearing proper PPE can answer no)
  5. Have you returned from travel outside of Canada in the last 14 days?
  6. Have you returned from travel within Canada from a known location affected with COVID-19 in the last 14 days?
  7. Is your workplace considered high-risk due to COVID-19? (workers who are wearing proper PPE can say no)

Patient Vulnerability: Know Your Risk

  1. Are you over the age of 65? If yes, we would like to accommodate your appointment where there will be minimal traffic. If you are concerned, please call the office to discuss your needs.
  2. Do you have any of the following: Heart Disease, Lung Disease, Kidney Disease, Diabetes, or any Auto-Immune Disorder? If yes, we would like to accommodate your appointment where there will be minimal traffic. If you are concerned, please call the office to discuss your needs.
covid updates and procedures

Our Commitment To You & Our Community

Dear Patient,


We hope all is well with you and your family during these challenging times.

We are now scheduling dental appointments, and we are taking extensive precautionary measures to ensure the safety of our patients. We are fully compliant with infection control procedures set by Alberta Dental Association (ADA) as well as health regulations set by Alberta Health Services (AHS).

We have also changed our appointment procedures and taken other precautionary measures to provide a safe dental treatment appointment, which we have explained below.

1. Before Your Appointment

  • Patients will be pre-screened for COVID-19 symptoms and possible contact with COVID-19 positive persons.
  • Intake screening forms will be provided to review before attending your appointment.


2. Upon Your Arrival To The Office

  • To maintain social distancing, please call when you arrive and wait in your vehicle or outside of the office until your scheduled appointment time. The office will call you back when your treatment room is ready.
  • Patients will be screened for COVID-19 symptoms and possible contact with COVID-19 positive persons upon entering the practice.
  • Temperature checks will be taken upon entering the practice.
  • Patients showing signs or symptoms of illness, or exposure to COVID-19, will be asked to reschedule their appointments.
  • Disposable face masks and hand sanitizer will be provided upon entrance that patients will be asked to use.
  • Only scheduled patients will be allowed into the office other than patients requiring care from one guardian or caregiver.
  • The number of patients at any given time in the practice will be limited and appointments will be staggered.
  • Waiting area chairs will be spaced to allow for 6 feet of distancing.
  • We ask that patients continue to practice social distancing measures in the office at all times.
  • There will be no physical contact with patients except for treatment.

3. In-Office Measures

  • You will find hand sanitizer at our entrance and throughout the office.
  • Magazines, children’s toys, and other items that are difficult to disinfect will be removed from the waiting area.
  • Common areas including restrooms will be cleaned and sanitized throughout the day.


4. Your Treatment and Care

  • All staff will be screened daily for COVID-19 symptoms and possible contact with COVID-19 positive persons.
  • Staff temperatures will be taken daily upon entering the practice.
  • Appropriate personal protective equipment (PPE) will be provided for all clinical and administrative staff including, N95 (or equivalent) masks, face shields, gowns, gloves, and other protective equipment as required.
  • Treatment rooms will be completely sterilized before patients are seated – extra time will be scheduled in-between appointments to allow for the thorough cleaning and disinfection of treatment rooms and equipment.
  • Our office has an air filtration system that will circulate the air every 8-15 minutes.
  • During treatment, our team will strictly follow guidelines set by the ADA and AHS.


5. Checking Out After Your Appointment

  • Plexiglas screens have been installed at reception counters to protect patients and staff.
  • All pens and debit machine will be wiped down after every use.

The safety of our patients and staff is our top priority and our entire dental team is committed to ensuring your safety and comfort in receiving dental care from our office.

We are looking forward to reconnecting with our patients and providing for your dental needs.

If you have any questions or concerns related to your care after reviewing this information, please contact us directly.




Dr. Philip Grout and Team